Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at weartoco@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at weartoco@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at weartoco@gmail.com.
1. Right of Withdrawal (14 Days)
In accordance with EU consumer protection law, you have the right to withdraw from your purchase within fourteen (14) calendar days from the day you, or a third party designated by you (other than the carrier), take physical possession of the goods, without providing any reason.
To exercise your right of withdrawal, you must notify us by a clear statement (e.g., via email) before the withdrawal period expires.
2. No-Return Policy for Personalized Products
All jewelry created upon special order, including but not limited to:
- Name, date, or message engravings
- Fingerprint jewelry
- Custom symbols or personalized designs
- Items created based on customer-provided files or images
are considered personalized goods and are manufactured specifically for the individual customer.
In accordance with Article 16(c) of Directive 2011/83/EU, such goods are exempt from the right of withdrawal and are non-returnable and non-refundable, unless:
- The product is proven to be defective
- An incorrect item was delivered
Customer approval of design previews, mockups, or order confirmations constitutes final acceptance of the personalization details. The Company shall not be held responsible for errors resulting from incorrect information submitted by the customer (e.g., spelling mistakes in names or dates).
By completing an order for personalized goods, the customer expressly acknowledges and agrees that the right of withdrawal does not apply.
3. Return Conditions (Non-Personalized Items)
To be eligible for a return:
- The item must be unused and in its original condition
- It must be returned in its original packaging
- Proof of purchase must be provided
The Company reserves the right to reduce the refund amount if the value of the goods has been diminished due to handling beyond what is necessary to establish their nature and characteristics.
4. Return Shipping Costs
Customers are responsible for the direct cost of returning goods unless:
- The item is defective
- The wrong product was delivered
In such cases, return shipping costs will be covered by the Company.
5. Refunds
Refunds will be processed within 14 days after receipt of the returned goods or proof of return shipment.
Refunds will be issued using the same payment method as the original transaction.
The Company may withhold reimbursement until the goods have been received.
6. Defective Items
If you receive a defective or incorrect product, please contact us within 48 hours of delivery and provide photographic evidence. In such cases, you are entitled to a replacement or full refund.